Fra usability e user experience: verso il nuovo Codice dell'Amministrazione Digitale

di Gian Luca Conti

SOMMARIO: 1. La forza delle parole. - 2. Tecnologia e pubblica amministrazione: verso una forma di Stato digitale?. - 3. La cittadinanza è digitale?. - 4. Digitale e innovazione. - 5. Italia Login dinanzi alle smart cities. - 6. Dal processo di digitalizzazione ai diritti digitali di cittadini e imprese. - 7. Conclusioni.

Digital citizenship is the aim of art. 1 of legge Madia. It is no easy, however, to understand the exact meaning of citizenship in conjunction with information technologies and new media. User Experience can help to that extent. The new CAD (Code of digital administration) is aimed at creating a new way to be a citizen. Digital citizenship is shaped on the citizen’s experience to make a fashionable and pleasant exercise of the citizen’s rights and even of the citizen’s duties. This aim is based on the ability of AgID (the governative agency for the digital and the innovation) to elaborate a platform in which every public administration can participate and to which everyone can be connect.